Sales and Marketing has transformed. Prospects have taken control of the purchasing process, venturing further down the sales funnel without ever speaking to a sales representative. They go online to create and validate their vendor shortlist—typically without assistance. Social media and eCommerce has created a change in the market and for this we seriously believe, that it is high time business owners, started re-evaluating the tools their sales team work with, that’s if you have not done so by now.
You need to empower your sales force with tools to work with and also provide marketing structure to support their activities. This is to avoid wasting resources in going around knocking on doors while businesses are flying over their heads. Ar them with current tools that speak the language of the day, meeting customers where they are and want to be served. Upgrade and maintain the old strategies that still works and discard the snags. Ensure to bridge the gap between them by fusing people, process and technology together.
One of the major tools we suggest you get is a CRM for Sales force automation, & Marketing automation and Call/Contact center automation ( Complaints management & telemarketing).
The benefits of a CRM can never be over emphasized as you may miss growth opportunities and lose revenue just because you’re not keeping tabs and maximizing your business relationships kept by your employees, no mater the size of your business.
Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Imagine missing a mention of a need on social media because you do not have a CRM monitoring that space. Without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.
In a connected world, delivering a great customer experience is more essential than ever to differentiating your business, building loyalty, and maintaining your reputation. Win customers and keep them happy with Microsoft Dynamics 365 for Sales, which can help smaller businesses maximize opportunities, boost mobile productivity, and gain greater business insight.
Most businesses today know that delivering a great customer experience is essential to winning sales and differentiating themselves against their competition. This is where Microsoft Dynamics 365 for Sales comes in, but a lot of smaller businesses see it as too complex for their needs. Dynamics 365 for Sales offers the perfect solution because it can adapt to specific business needs, with the flexibility to deliver only the part of the solution that is right for the customer at a given time. In many cases, the best strategy is to focus on the basics and start small—for example delivering capabilities around a specific area like opportunity management, and then moving on to more advanced scenarios later.
3 great reasons to get started now
1) It’s easier than you think. Employees catch on quickly with easy, familiar tools. You don’t have to worry about installing new software and systems. It’s all done for you and is backed by Microsoft.
2) It’s affordable. It’s in the cloud, which means no large capital expense for servers and software. You just turn it on and pay a low monthly subscription. Mobile apps are included too.
3) It’s time. Businesses who are up and running on Dynamics 365 for Sales never look back. They enjoy immediate gains in productivity, sales, and customer experiences that set them apart.
As a Microsoft partner, we are the boots in the field and trenches with you. contact us today for a discovery session with your stakeholders and business unit heads to look at your road-map and agree on a roll out plan from the areas of priority and quick wins .