Contact Center Solutions

Contact Center lease Service. An on-prem’ service option from Scimitar Global Services Limited(SGSL)

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as Contact center.agent.jpg

Do your customers have to repeat their stories every time they call your business?  CRM landing page.png.jpg

Do you have interaction history of your customers for complaints management and resolution?  CRM case management dashboardDo you have back office integration that supports your customer facing team for quick service delivery? How about historical data and reports with business insights about the voice of your customers and their interactions?

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 We have good news for you,  no more DOA Budget. Make a case with our OPEX model for mid-markets.

Sign up for our Contact center lease Service to own yours and use without huge investment in! implementing  your contact center solution with all the whistles and bells!

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Drop your details so that our solution consultants can connect with you for a best fit analysis and solution. You will be live in 3 weeks all things being equal within our terms and conditions.

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

Twitter: http://twitter.com/scimitargsl

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Contact Center Solutions

Contact Center lease Service. An on-prem’ service option from Scimitar Global Services Limited(SGSL)

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as Contact center.agent.jpg

Do your customers have to repeat their stories every time they call your business?  CRM landing page.png.jpg

Do you have interaction history of your customers for complaints management and resolution?  CRM case management dashboardDo you have back office integration that supports your customer facing team for quick service delivery? How about historical data and reports with business insights about the voice of your customers and their interactions?

CRM report1.jpg

 We have good news for you,  no more DOA Budget. Make a case with our OPEX model for mid-markets.

Sign up for our Contact center lease Service to own yours and use without huge investment in! implementing  your contact center solution with all the whistles and bells!

SGSL Contact Center Lease Service.jpg

Drop your details so that our solution consultants can connect with you for a best fit analysis and solution. You will be live in 3 weeks all things being equal within our terms and conditions.

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

Twitter: http://twitter.com/scimitargsl

Facebook: http://www.facebook.com/scimitarglobalserviceslimited

Google: https://plus.google.com/scimitarng

Instagram: https://www.instagram.com/scimitarglobalservices

LinkedIn: https://www.linkedin.com/company-beta/10966281/

Microsoft Modern Business Solutions

Simplify your business processes from quotation to cash without switching applications. #Microsoft Dynamics 365!

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Microsoft Dynamics 365 for Financials is a business management solution that’s connecting people and processes like never before. From day one, it makes ordering, selling, invoicing, and reporting easier and faster.

It centralizes your data from accounting, sales, purchasing, inventory, and customer interactions, giving you an accurate end-to-end view of your business. Add reports with a click. Create powerful dashboards to perform advanced analytics. And do it all from a familiar interface using the Office tools you already know, like Outlook, Word, and Excel. We’ve already helped customers connect their business to make better decisions using this cloud-based solution.

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Connect your people and processes with a single, unified solution, so data can be quickly and easily shared with key people throughout the company. Free your business and your people from the limitations of multiple, disconnected solutions and the inefficient employee workarounds that waste hours every week.  Automate critical processes with easy-to-create workflows and audit trails that secure processes without adding complexity. As you grow, it’s easy to add applications and configure Dynamics 365 for Financials to fit business needs or industry demands.

Functions like payroll, banking, and CRM systems are just as integrated, so your people can share the most current data and respond to customer requests faster with the most accurate information.RW6AMm.png

It’s time to rid your business of siloed systems that can’t talk to each other and waste your people’s time. We can help you deploy Microsoft Dynamics 365 for Financials—it’s a single solution that can manage your financials, sales, customer service, and operations. Easily connect to external systems and third-party applications like payroll, banking apps, CRM systems, or custom APIs.

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Scimitar Global Services Limited in partnership with Microsoft is bringing to your doorsteps an all in one suite which is a combination of both Office 365, CRM and ERP for a synergized business ecosystem. Our team can show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.

Growing businesses often outgrow their basic accounting software that are unable to keep up with increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Customers using legacy ERP systems feel the pain around scalability and mobility.

Take a minute to identify if your financial system has what it takes to make the most of new opportunities.

Here are signs that your current financial solutions won’t be ready to handle additional growth.

  • Reporting is complicated and provides insufficient information
  • Duplicate data entry into multiple systems is a daily routine
  • Accounting occurs in Excel, not your financial system
  • Systems are disconnected and information is siloed
  • Lack of secure workflows and audit trails increase risk

A new solution doesn’t mean hours of training or disruption of key processes. By using familiar Office tools your people already know, everyone gets up to speed quickly and without extensive training. Applications like Outlook, Word, and Excel provide the comprehensive and reassuring experience that gives employees confidence. Dynamics 365 for Financials lets you handle the most common business processes from day one. There’s no need to slow down processes like creating quotes, invoices, purchase orders, or reports on current cash flow.

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve, and transform. To help get you up and running quickly, Microsoft Dynamics 365 for Financials is sold by a network of reselling partners like Scimitar Global Services Limited that offers both technical know-how and industry expertise.
Request for a meeting and Demo of Microsoft Dynamics 365 for Financials now below.

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

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Uncategorized, Video Engagements and Conferencing Solution

Video Banking : The next chapter in Bank’s digital transformation! Ain’t we lagging behind as usual?

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In Q1 2016, Efma, a not-for-profit association of 3,300 retail financial services companies in more than 130 countries, and Vidyo, a leading visual collaboration provider Vidyo conducted a series of Think Tank meetings to understand the role that video banking plays in the digital transformation of banks. Sixty-three banking professionals from 24 countries participated in the meetings.
Additional quantitative data was collected regarding attitudes toward video banking via an online survey that was conducted in Q1 2016.Respondents included 136 bankers from 52 countries. This report consolidates the outcomes of these two activities and integrates primary information gathered from Vidyo’s experience in implementing video banking systems with banks around the globe.

The results of our survey strongly suggest that video bank solutions would be a welcome addition to existing options, with 93 percent of survey participants responding that they felt video banking would have a “Positive” or “Strongly Positive” impact on customer satisfaction.

This indication of consumer enthusiasm and high level of interest in video banking makes perfect sense considering how today’s free video conferencing apps such as Google Hangouts, Skype and Facetime are being embraced by the general public as a trusted and effective means of communication. The time is now for the widespread adoption of video banking…..” culled from a publication from Vidyo and Efma.

Bringing it back home they also stated that  “When customers and bank staff engage in banking transactions or consultations through remote video collaboration sessions, there seems to be an obvious solution as it offers more convenience to customers, since they can make their transactions from the comfort of their homes instead of traveling to the bank.

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A choice not available for non-resident Nigerians and like they rightly pointed based on the trends and adoption , the time is now! Providing live online video interaction to your customers enriches the customer journey and builds trust and brand loyalty. Using the VidyoWorks API’s and contact center reference design, We can video enable your high value client services in as little as a few weeks, without in-house video technology expertise. Ease of use and convenience flatten the adoption curve.
Employees are quickly proficient and there’s no intimidation factor for clients to interact over video. They simply click, join and have highly personal and effective interactions with your organization’s customer care professionals.

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Video banking enables new and valuable engagement opportunities, such as the ability to include people who would not be able to attend in-person meetings, like remote subject matter experts or customer family members.

Verifiable Banking references according to the publication by Vidyo:  put Video Banking as the next best thing in Banking. Please read on:

“One successful early adopter of online video banking is IndusInd Bank, one of the fastest growing next-generation private sector banks in India. Induslnd launched their Video Branch service in June 2014, and made it available to their customers via desktop and mobile devices.
IndusInd Bank customers are now able to connect with their branch manager, relationship manager or with a centralized video branch executive. Patrons of the bank who are not residents of India are also able to experience this personalized video banking service from outside the country.

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“Our Video Branch ‘face-to-face’ online banking customer service, powered by Vidyo, is the next frontier of banking and brings our branch managers and centralized banking services closer to our customers with highly personal interaction. VidyoWorksTM is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers.”…….. Romesh Sobt (Managing Director and CEO,IndusInd Bank).

The offering encompasses all banking services that had previously been only available via IndusInd Bank Phone Banking. Additionally, Bank customers can choose to make other kinds of financial transactions such as opting for fixed deposits or recurring deposits, or transferring funds through NEFT and RTGS.
The Induslnd Bank launch was supported by an extensive nationwide advertising campaign and the new service is now positioned as a key innovation, creating a competitive advantage for the bank. Since the launch, IndusInd had seen a
massive ramp-up of the service and by mid-2015 the system was supporting 1,000 daily video calls and experiencing higher than 65 percent repeat usage.

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Also see the extract on another Video banking reference : “Barclays Bank. To provide a new, secure, video-based service so that their customers could engage in banking activities wherever and whenever, Barclays Retail Bank launched its Video Anywhere service in the U.K. in December 2014. Today, in addition to the availability of bank representatives in a growing number of Barclays branches, the 24/7 service offers customers to speak to a video banker that can be accessed via smartphone, tablet or computer at a time and place convenient to them. At Barclays, video banking has become a powerful tool in deepening relationships with Clients and Customer; allowing multiple video bankers to be in one place enabling quick and easy sharing of best practice whilst also providing workforce flexibility without the constraints of the traditional Retail Network operating times.
The Barclays Video Anywhere service, initially offered only to Barclays Premier customers, will soon be available to the broader Barclays customer base. The phased roll out over the next 6 months targeting specific customer profiles such as frequent retail network users, digitally savvy but nervous adopters and
customers with accessibility requirements”.

Simon Separghan, Director of Global Contact Centres & Omni Channels of Barclays Retail Bank was also quoted in this report that “Customers continue to demand human touch and empathy and there is significant benefit to provide not only a voice, but a face of Barclays. The majority of our customers who experienced video banking now demand that their future servicing activity takes place via a video interaction. And If I take a like-for-like servicing request via traditional telephony vs. video banking, the NPS is almost double. It has incredible value for us as an organization.”

Scimitar Global Services Limited (SGSL) in partnership with Vidyo and Granteq is offering  Video Banking solution to Banks in Nigeria and all players in the financial services industry to leverage this technology to add a face to face interaction in addition to the existing channels to maintain customer loyalty, trust and satisfaction which all assures revenue.  So feel free to contact us immediately for a demo and next steps. Our Business consultants will be very glad to come and and show the benefits of Video engagement in Banking. We strongly believe that adding video will reduce fraud.

Please drop your details below:

Credit to Efma_Vidyo_Banking _Report

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

Twitter: http://twitter.com/scimitargsl

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Uncategorized

Adding Chatbots to your Customer Engagements: The Benefits…

Corporate_Chatbots.jpgIf you run a business where you communicate with masses, chatbots can add value to interactions with your audience. Let’s go over the most important and beneficial aspects of chatbots to business for improvement of customer engagement:

  • Chatbots can be used for customer satisfaction. Problem solving conversations and effective guidance & assistance will have the positive effect on customer relations.
  • The digital age’s customers love personalization. So chatbots give them one-on-one communication chances they look for. These types of customers will feel closer to the brand if they are treated as “individuals”.robot-type.jpg
  • A chatbot provides real time and instant interactions. It can be used as the fastest response channel when communicating with the customers. This can lead to time and cost savings.
  • Due to their flexible infrastructure, chatbots can be easily integrated with other channels that brands use to improve engagement. For example, a customer can start a conversation about a reservation with the chatbot and then can be leaded to an online purchase page easily.
  • A chatbot itself is an active data collector on customer behaviors. Thus, scalable and better manageable communication can be constructed based on this meaningful data derived from real time conversations with the customers.
  • Experiences are enriched with the active involvements of brand ambassadors. You may consider chatbots as brand representatives that have a real time interactions with the customers. Adding an interactive channel to your system will provide another alternative for your audience.

Scimitar Global Services Limited in partnership with ODC  is offering  SmartMessage Marketing Platform – An Omnichannel platform (email, SMS,push,social media,chatbots…) for your business.

Click here to Book for a demo with our team on SmartMessage Marketing Platform but you can just try the facebook SMConnect banking BOT from your facebook profile.  We are available for further scoping session and implementation if you are happy with it. Chatbots-pic

Use key words : “creditcard”, “complaints”, “Autoloan” , “Transfer”, “Balance” etc.

You are not required to install any app! Just click and chatbot!  Please remember its a BOT not a Human being

Don’t forget to connect our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.

Thank you😘😘😘

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Call Center Solutions, Contact Center Solutions, Entrepreneurship, Microsoft Modern Business Solutions, Queue management, Small Business, Training , Development and Empowerment, Video Engagements and Conferencing Solution

Who we are and Why we are here!

Hi, my name is Chinedum Amachi , I am the MD/CEO of Scimitar Global Services Limited (SGSL).  I am a business solutions professional with over 12 years experience across Telecoms, ICT, BPO and engineering fields. wd.jpg I have worked with and led teams in accomplishing milestones in demanding environments.

Scimitar Global Services Limited (SGSL) was birth in December 2013 as one of the vessels to our treasure Island and we just set sail. Our voyage started officially in January  2016,  while I was in paid employment and by January 2017, I decided to go fully to grow the business to full potential. A decision i should have taken by January 2016.

Why am I here? Simply put, “To share value adding contets of our modern business solution to you”. So this is one of my “P” mixes; a channel to connect you with value adding contents on our modern business solutions for your business.

So I will be sharing best fit and value adding contents from SGSL about leveraging technology for your business as designed by our OEM partners. OEM actually stands for Original Equipment Manufacturers, the owners of the software application we carry.  I am hoping that you will see some value solutions that matches your pain points  and you will contact SGSL for scoping, implementation and support at it were.

Here are our value adding solutions to your business:

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Contact Center Solution  (for Inquiries, complains management and Telemarketing)

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Video Engagement Solution (conferencing, Online meeting , Diaspora support)

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SmartMessaging Omni-marketing Platform ( SMS, email, Chat, social media)

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Queue Management Solution

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Automated Transport Management Solutions (No 1 Online Bus Booking automation)

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As your systems Integrator and modern business solutions partner, i promise to provide you with technology driven solutions to improve your sales revenue and customer loyalty to your business and sector.  our model of engagement will give you more time to focus on your core business; facing other pressing needs for your satisfaction while we support you.

Our team of professionals (both local and foreign) are trained to look at the entire business and to design solutions that are specifically suited to your unique business needs within our technology and solutions space.

As the captain, my responsibilities are to launch, grow and support the SGSL brand, build business strategies and relationships with strategic direction, performance and sustainable development to maximize revenue generation for SGSL, our technology partners and you our customers.

Our vision is to be your to go-to partner for Microsoft Business Solutions and Contact Center applications. Contact us today : info@scimitarglobalserviceslimited.com

 

For personnel development and training, please fee free to invite me for your strategic Sales and Marketing development sessions. nasme 1I am available for training services for your  sales,  marketing and customer service teams both at management and shop floor levels.

Values proposition in our training engagement are :

  • lead generation and Client relationship in sales and  marketing,
  • Corporate affairs and Administrative functions across target markets and businesses
  • Strategy development and management
  • Corporate Sales
  • Key account management
  • Customer relations and retention management
  • Problem solving strategy

I am a call away. Just dial 08035510280 or send a mail to info@scimitarglobalserviceslimited.com

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

Twitter: http://twitter.com/scimitargsl

Facebook: http://www.facebook.com/scimitarglobalserviceslimited

Google: https://plus.google.com/scimitarng

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LinkedIn: https://www.linkedin.com/company-beta/10966281/

 

Uncategorized

Improve the average dialing and handling time(AHT) of your contact center agents’ with our Predictive Dialer (PD).

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What is a Predictive Dialer?
A Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. With a predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing. The predictive dialer is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.pd-insert.jpg

In a manual dialing process, calling up thousands of prospects and tracking information pertaining to each customer becomes a very tedious job. The complications increase when more than 60% of the calls are responded to by an answering machine, or with a busy signal. Adding up the wrong numbers, dialing and response time, number of redials in this figure, we are left with an average talk time of mere 10–15 minutes per hour. Now also considering low prospect-to-customer conversion ratios as well, this directly translates to loss of productive time.
Tracking agent interactions is not possible in a manual dialing process. Also excluding the numbers subscribed to Do-not-Call lists, and contacts who do not wish to be called at certain times of the day becomes a pain point.

Automation becomes a necessity for managing various call lists and reaching out to as many prospects as possible by reducing agent idle time. Optimal productivity can be
achieved only by deploying the right technology to replace the tedious manual
dialing processes.

Scimitar Global Services Limited in partnership with Drishti Soft OEM of Ameyo Contact Center Software, an All-in-one suite, robust and dynamic contact center platform  that can enable your business to serve your customers in fastest time possible. Our Contact Center solution is designed to be highly flexible and scalable as per business requirements, providing the following key benefits:

  • Ability to quickly meet customer demands
  • Lower costs associated with the acquisition and maintenance of technology
  • Management of business functionality closer to the business units
  • Leverages existing investments in technology

The all-in-one integrated software and IP-based technology simplifies the IT infrastructure. It is extensible and allow for constant innovation to uplift of business processes in order to implement industry best practices. So you

Features:

Here are some features of  our advanced predictive dialer solution:

  1. Complete automation of outbound
    dialing
  2.  Machine learning–based Learnsys™
  3. Predictive Dialing Algorithm
  4. Dynamic call pacing
  5. Only live calls are forwarded to the
    agents
  6. Rule-based dialing
  7. Predictive/Preview/Progressive Dialing
  8. Minimizes agent idle time
  9. High AMD
  10. SIT tones, busy signals detection
  11. Integration with multiple minute
    providers
  12. Easy integration with third party CRM like Microsoft Dynamics 365,
    database and other applications

Deployment
The dialer successfully meets the requirements of any kind of outbound campaign (telemarketing and sales, collections) to be run at optimum levels with low Total Cost of Ownership (TCO), ease-of-use, and deployment flexibility. Its hybrid capability to work
seamlessly with VoIP, as well as TDM-based technology, allows it to function with any type of underlying network infrastructure.
Architected for high extensibility, it allows you to integrate additional features (generic or process specific) for current as well as future requirements. Moreover, it works seamlessly with any third-party components (CRM, telephony equipment, third-party software). It can be deployed across multiple locations or sites, and can be scaled up effortlessly to incorporate any process requirement.

Contact us today for more on the solution, a presentation and demo of our solution for our consultants to come in and sit with your team to match it with your pain points to solutions we offers for improved service delivery to your customers.