Queue management

Do you want customers to keep fighting with queue jumpers in your banking halls, service points, shops and offices?

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Have you been to the Banks after a public holiday, or even on a Monday to experience the arguments and fights over queues. I have seen this happen in high traffic business locations like computer village, Victoria Island and Marina. On one occasion, as i was mourning an almost 2 hour snail crawl to the Teller counter silently,  a man just walked into the bank and stood behind me.

I was just about to inform him that someone was behind me, when 8 customers with their own down-lines came to inform him about his real position on the queue.

queueHe  lost it! it actually got to  ” my daughter you don’t have respect for elders , are you expecting me to go back for you?”  While this was going on and the security men and manager was rushing to the scene to quell the brouhaha we didn’t notice the tellers saying “Next customer please!!!!”

Well i caught it somehow and got service and walked away shaking my head.

Have you had an experience like that? Please do share in the comment section. 

On the flip side, i have seen recently organizations who have thought ahead to avoid these embarrassing squabbles. Have you been to DHL visa collection at Isolo, where i got there, took a number, left came back to meet my spo. Also went to MTN Service point at Aromire and even Multi choice DSTV office on Tiamiyu Savage, V/Island. You are issued a ticket on entering the service point and you wait your turn as queue management system is in place to direct you the customer service person that will attend to you. No argument , no fight, no knowing your age limit!  If you can’t wait come on Sunday.

Scimitar Global Services Limited (SGSL) in partnership with Q-better, is introducing  our robust Queue management solution called ” Bloom”.

An advanced customer flow management system that keeps customers informed about the queue process, assuring that their priority in line is being respected.

In one suite you can have :

  • Appointment setting (with Virtual ticket before getting to the office, Branch or shop)
  • Queue management
  • Digital Signage

queue-mgt.jpgThis system also allows professionals to collect all the information they need to manage effectively their service and resources. Gathers data to show essential statistics about the service performance. With an extremely intuitive approach, the system and components setup is quick and simple.

It also helps businesses to organize and plan customer-service in advance, improving resources deployment and allows customers to take a ticket before they arrive at the site and it keeps them informed about the queue status.

ADVANTAGES BLOOM OFFERS
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  • Reduced perceived and actual waiting times
  • High-quality customer service
  • Increased resources efficiency
  • Easy to install and easy-to-use
  • Intensified customer loyalty
  • Alignment with the customer needs

CUSTOMER QUEUE MANAGEMENT FLOW

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While waiting for their turn, customers often get bored and even frustrated. They do not want to waste time in line when they could be doing something else. Using Bloom, the waiting conditions can be improved by placing screens showing dynamic content, and notifying customers when it is their turn. The impact of the waiting time is reduced, since customers can use their time as they wish.

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CUSTOMERS CAN EVEN GIVE FEEDBACK

Lack of awareness of business performance and service quality is a common situation. 80% of companies say they deliver superior service, but only 8% of people think these same companies deliver superior customer service. With Bloom, feedback from customers can be collected through surveys available on-site.

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Bloom also supports a concierge service in queue management. A concierge can approach customers and help them enter the queuing process.

Contact us immediately  for a demo. Terms and conditions apply.

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  Thank you😘😘😘

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Call Center Solutions, Contact Center Solutions, Entrepreneurship, Microsoft Modern Business Solutions, Queue management, Small Business, Training , Development and Empowerment, Video Engagements and Conferencing Solution

Who we are and Why we are here!

Hi, my name is Chinedum Amachi , I am the MD/CEO of Scimitar Global Services Limited (SGSL).  I am a business solutions professional with over 12 years experience across Telecoms, ICT, BPO and engineering fields. wd.jpg I have worked with and led teams in accomplishing milestones in demanding environments.

Scimitar Global Services Limited (SGSL) was birth in December 2013 as one of the vessels to our treasure Island and we just set sail. Our voyage started officially in January  2016,  while I was in paid employment and by January 2017, I decided to go fully to grow the business to full potential. A decision i should have taken by January 2016.

Why am I here? Simply put, “To share value adding contets of our modern business solution to you”. So this is one of my “P” mixes; a channel to connect you with value adding contents on our modern business solutions for your business.

So I will be sharing best fit and value adding contents from SGSL about leveraging technology for your business as designed by our OEM partners. OEM actually stands for Original Equipment Manufacturers, the owners of the software application we carry.  I am hoping that you will see some value solutions that matches your pain points  and you will contact SGSL for scoping, implementation and support at it were.

Here are our value adding solutions to your business:

Microsoft Dynamics 365 (Sales force Automation, Complaints Management , Marketing management and Social Listening. )Microsoft 2.jpg

 

Contact Center Solution  (for Inquiries, complains management and Telemarketing)

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Video Engagement Solution (conferencing, Online meeting , Diaspora support)

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SmartMessaging Omni-marketing Platform ( SMS, email, Chat, social media)

SGSL SmartMessageMarketingPlatform_CHATBOTS

Queue Management Solution

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Automated Transport Management Solutions (No 1 Online Bus Booking automation)

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As your systems Integrator and modern business solutions partner, i promise to provide you with technology driven solutions to improve your sales revenue and customer loyalty to your business and sector.  our model of engagement will give you more time to focus on your core business; facing other pressing needs for your satisfaction while we support you.

Our team of professionals (both local and foreign) are trained to look at the entire business and to design solutions that are specifically suited to your unique business needs within our technology and solutions space.

As the captain, my responsibilities are to launch, grow and support the SGSL brand, build business strategies and relationships with strategic direction, performance and sustainable development to maximize revenue generation for SGSL, our technology partners and you our customers.

Our vision is to be your to go-to partner for Microsoft Business Solutions and Contact Center applications. Contact us today : info@scimitarglobalserviceslimited.com

 

For personnel development and training, please fee free to invite me for your strategic Sales and Marketing development sessions. nasme 1I am available for training services for your  sales,  marketing and customer service teams both at management and shop floor levels.

Values proposition in our training engagement are :

  • lead generation and Client relationship in sales and  marketing,
  • Corporate affairs and Administrative functions across target markets and businesses
  • Strategy development and management
  • Corporate Sales
  • Key account management
  • Customer relations and retention management
  • Problem solving strategy

I am a call away. Just dial 08035510280 or send a mail to info@scimitarglobalserviceslimited.com

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

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LinkedIn: https://www.linkedin.com/company-beta/10966281/