Microsoft Modern Business Solutions, sales force automation, Social Media Engagement

Empowering your Sales force to increase revenue!

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Sales and Marketing has transformed. Prospects have taken control of the purchasing process, venturing further down the sales funnel without ever speaking to a sales representative. They go online to create and validate their vendor shortlist—typically without assistance. Social media and eCommerce has created a change in the market and for this we seriously believe, that it is high time business owners, started re-evaluating the tools their sales team work with, that’s if you have not done so by now.

You need to empower your sales force with tools to work with and also provide  marketing structure to support their activities.  This is to avoid wasting resources in going around knocking on doors while businesses are flying over their heads. Ar them with current tools that speak the language of the day, meeting customers where they are and want to be served. Upgrade and maintain the old strategies that still works and discard the snags. Ensure to bridge the gap between them by fusing people, process and technology together.

One of the major tools we suggest you get is a CRM for Sales force automation, & Marketing automation and Call/Contact center automation ( Complaints management & telemarketing).

The benefits of a CRM can never be over emphasized as you may miss growth opportunities and lose revenue just because you’re not keeping tabs and maximizing your business relationships kept by your employees, no mater the size of your business.

Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Imagine missing a mention of a need on social media because you do not have a CRM monitoring that space. Without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.

In a connected world, delivering a great customer experience is more essential than ever to differentiating your business, building loyalty, and maintaining your reputation. Win customers and keep them happy with Microsoft Dynamics 365 for Sales, which can help smaller businesses maximize opportunities, boost mobile productivity, and gain greater business insight.

Most businesses today know that delivering a great customer experience is essential to winning sales and differentiating themselves against their competition. This is where Microsoft Dynamics 365 for Sales comes in, but a lot of smaller businesses see it as too complex for their needs. Dynamics 365 for Sales offers the perfect solution because it can adapt to specific business needs, with the flexibility to deliver only the part of the solution that is right for the customer at a given time. In many cases, the best strategy is to focus on the basics and start small—for example delivering capabilities around a specific area like opportunity management, and then moving on to more advanced scenarios later.

Dynamics 365 for sales.jpg3 great reasons to get started now

1) It’s easier than you think. Employees catch on quickly with easy, familiar tools. You don’t have to worry about installing new software and systems. It’s all done for you and is backed by Microsoft.

2) It’s affordable. It’s in the cloud, which means no large capital expense for servers and software. You just turn it on and pay a low monthly subscription. Mobile apps are included too.

3) It’s time. Businesses who are up and running on Dynamics 365 for Sales never look back. They enjoy immediate gains in productivity, sales, and customer experiences that set them apart.

As a Microsoft partner, we are the boots in the field and trenches with you. contact us today for a discovery session with your stakeholders and business unit heads to look at your road-map and agree on a roll out plan from the areas of priority and quick wins .

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Entrepreneurship, Microsoft Modern Business Solutions, Small Business, Training , Development and Empowerment

The entrepreneur and ICT

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“Entrepreneurship has traditionally been defined as the process of designing, launching and running a new business, which typically begins as a small business, such as a start up company , offering a product, process or service for sale or hire. The people who create these businesses are called entrepreneurs. It has been defined as the “capacity and willingness to develop, organize and manage a business venture along with any of its risks in order to make a profit. While definitions of entrepreneurship typically focus on the launching and running of businesses, due to the high risk involved in launching a start-up, a significant proportion of businesses have to close, due to “lack of funding, bad business decisions, an economic crisis – or a combination of all of these or due to lack of market demand. In the 2000s, the definition of “entrepreneurship” expanded to explain how and why some individuals (or teams) identify opportunities, evaluate them as viable and then decide to exploit them, whereas others do not and, in turn, how entrepreneurs use these opportunities to develop new products or services, launch new firms or even new industries and create wealth. Recent advances stress the fundamentally uncertain nature of the entrepreneurial process, because although opportunities exist their existence cannot be discovered or identified prior to their actualization into profits. What appears as a real opportunity ex ante might actually be a non-opportunity or one that cannot be actualized by entrepreneurs lacking the necessary business skills, financial or social capital.”… ( credit to Wikipedia)

One thing i want to add here is the part of the entrepreneur and ICT. Entrepreneurs are recognized as important drivers of economic and social progress, and rapidly growing entrepreneurial enterprises are viewed as important sources of innovation, employment and growth. That innovation today is definitely tied to technology.

As entrepreneurs and business owners we must continue bridge the gaps and reduce the challenges within our business environment with technology available to us today.  I really like the way Fate Foundation put it on their blog : ”  From the fish seller downtown at the market putting calls through to her suppliers, notifying them of her depleting stock; to the shoe-maker at the corner of a street calling customers to inform them of their ready-to-pick-up shoes; to the dressmaker who uses messaging apps and social media platforms to display and sell her products; and the working professional who orders lunch from online food delivery companies, technology with the added benefit of the internet and various information & communication technology tools is gradually becoming an integral  part of the Nigerian business environment and our lives.”

The increase in mobile phone access and the introduction of smartphones have also increased access to the internet on the go. Just a few years ago, you had to visit an internet cafe to gain access to the internet. Today, it is not uncommon to see people standing on the street or sitting in a waiting room buried in their phones either responding to emails, visiting social networking sites or getting official work done from their different communication gadgets.” …(credit to Fate Foundation :How ICT Is Influencing the Rise of Entrepreneurship in Nigeria)

I just couldn’t think of a better way to put better. So i will leave it there and thus continue to point us entrepreneurs to the dangling-right-before-our-noses low hanging fruits, like your phone!  Yes that your  Smart phone!  That’s a mobile  advertising tool and not for selfies and chats alone. It is very important that we understand the need to use what we have to market our brand.  Funds for marketing as a small and medium enterprise is hard to come by now especially in this recession.  Have you tried to get a loan, grant or other investment support , it can be likened to one going to meet a native doctor when his demand will be an eagle’s egg, the teeth of an ant and the tooth of a life lion.  Not until now that Lagos State Government through its LSETF is giving out loans at single digits to entrepreneurs. The first ! And i hope other states will do same.  Nigeria Association of Small and Medium Scale Enterprises NASME Lagos is also helping entrepreneurs  who are members like me to process the LSETF grants. So contact NASME here +234 813 833 3998. Remember to say you got this information from Scimitar Global Services Limited( SGSL). We are a member of the Faculty.

So we need to look inwards and see some other tools  and services within reach like our GSM phones and Internet data,  laptops, tablets, social media (Facebook, Twitter,  Instagram and  LinkedIn) to market our businesses.

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We need to reduce our Social media activities around the government, President Buhari this and that, EFCC this and That.  corruption here, recovered loot there and channel more efforts to pushing our brands with these tools. I am not saying they are not important or worthy causes but i think the time spent on that may be better spent on pushing your products and services like the big brands out there. They are on social media too pushing even with all the money they have.

We also need to understand the importance of  Four “P”s of marketing as it applies to  smallRewrite-the-Ps-of-marketing and medium Enterprises and the activities around the “P”s required to push a brand. As an Entrepreneur and Business Owner you MUST understand the four P’s of Marketing  and it has nothing to do with running around begging the customers with your product in hand!  You have to create the right Product , Promote it at the right Price through the right channels(Place).

These are the 4 P’s of Marketing.  We finished the session with a charge. See the screen shot.

Nasme TPM charge

As a Microsoft Partner in MSME and Mid market business, Scimitar Global Services Limited (SGSL) can help your MSME Business with modern business tools to support your plans and strategies at low cost relative to your business.

We are offering consulting services to Ignite your business with our Smart Business Solutions.  So register below for our Smart MSME Business round table coming up in July. Let us strategize with you on how you to leverage Smart Business tools to automate and market your business for more customers and more revenue. We are offering you some promos for the first 20 sign-ups for our sessions this month and the next with:

  • Discounted Business class email
  • Discounted Website design and hosting
  • Free consultancy
  • Discount on Digital marketing
  • Discount on CAC registration if your business is not registered.

We will show you activities to help push your brand. So do contact us today for a chat on how to empower you or your employees to market your business, leveraging  budget friendly technologies available to you.  For the promo please click here 

You can also leave your details below. We will contact you.

#MSME #SME #smartmessage #smallbusiness #communicationiskey #Solutions #ModernBusinessSolutions

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Contact Center Solutions

Contact Center lease Service. An on-prem’ service option from Scimitar Global Services Limited(SGSL)

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as Contact center.agent.jpg

Do your customers have to repeat their stories every time they call your business?  CRM landing page.png.jpg

Do you have interaction history of your customers for complaints management and resolution?  CRM case management dashboardDo you have back office integration that supports your customer facing team for quick service delivery? How about historical data and reports with business insights about the voice of your customers and their interactions?

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 We have good news for you,  no more DOA Budget. Make a case with our OPEX model for mid-markets.

Sign up for our Contact center lease Service to own yours and use without huge investment in! implementing  your contact center solution with all the whistles and bells!

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Drop your details so that our solution consultants can connect with you for a best fit analysis and solution. You will be live in 3 weeks all things being equal within our terms and conditions.

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Microsoft Modern Business Solutions

Simplify your business processes from quotation to cash without switching applications. #Microsoft Dynamics 365!

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Microsoft Dynamics 365 for Financials is a business management solution that’s connecting people and processes like never before. From day one, it makes ordering, selling, invoicing, and reporting easier and faster.

It centralizes your data from accounting, sales, purchasing, inventory, and customer interactions, giving you an accurate end-to-end view of your business. Add reports with a click. Create powerful dashboards to perform advanced analytics. And do it all from a familiar interface using the Office tools you already know, like Outlook, Word, and Excel. We’ve already helped customers connect their business to make better decisions using this cloud-based solution.

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Connect your people and processes with a single, unified solution, so data can be quickly and easily shared with key people throughout the company. Free your business and your people from the limitations of multiple, disconnected solutions and the inefficient employee workarounds that waste hours every week.  Automate critical processes with easy-to-create workflows and audit trails that secure processes without adding complexity. As you grow, it’s easy to add applications and configure Dynamics 365 for Financials to fit business needs or industry demands.

Functions like payroll, banking, and CRM systems are just as integrated, so your people can share the most current data and respond to customer requests faster with the most accurate information.RW6AMm.png

It’s time to rid your business of siloed systems that can’t talk to each other and waste your people’s time. We can help you deploy Microsoft Dynamics 365 for Financials—it’s a single solution that can manage your financials, sales, customer service, and operations. Easily connect to external systems and third-party applications like payroll, banking apps, CRM systems, or custom APIs.

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Scimitar Global Services Limited in partnership with Microsoft is bringing to your doorsteps an all in one suite which is a combination of both Office 365, CRM and ERP for a synergized business ecosystem. Our team can show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.

Growing businesses often outgrow their basic accounting software that are unable to keep up with increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Customers using legacy ERP systems feel the pain around scalability and mobility.

Take a minute to identify if your financial system has what it takes to make the most of new opportunities.

Here are signs that your current financial solutions won’t be ready to handle additional growth.

  • Reporting is complicated and provides insufficient information
  • Duplicate data entry into multiple systems is a daily routine
  • Accounting occurs in Excel, not your financial system
  • Systems are disconnected and information is siloed
  • Lack of secure workflows and audit trails increase risk

A new solution doesn’t mean hours of training or disruption of key processes. By using familiar Office tools your people already know, everyone gets up to speed quickly and without extensive training. Applications like Outlook, Word, and Excel provide the comprehensive and reassuring experience that gives employees confidence. Dynamics 365 for Financials lets you handle the most common business processes from day one. There’s no need to slow down processes like creating quotes, invoices, purchase orders, or reports on current cash flow.

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve, and transform. To help get you up and running quickly, Microsoft Dynamics 365 for Financials is sold by a network of reselling partners like Scimitar Global Services Limited that offers both technical know-how and industry expertise.
Request for a meeting and Demo of Microsoft Dynamics 365 for Financials now below.

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Microsoft Modern Business Solutions

Top 10 Benefits of Microsoft Office 365 for your Medium and Small Businesses!

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Are you a Small , Medium and Mid market business owner and do not want to invest so much in technology like the big enterprises in the financial services, Manaufacturing and oil & Gas Industries but need same business applications to do business in Nigeria on a 99.9% secured platform?

Scimitar Global Services Limited ( SGSL) in partnership with Microsoft Nigeria if offering you Microsoft® Office 365 for small businesses. This is an easy-to-use set of web-enabled tools that let you access your email, important documents, contacts, and calendar from almost anywhere and any device—including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones. Designed to meet the needs of a diverse range of small businesses, Office 365 lets you choose which tools to use.

Scimitar Global Services Limited (SGSL) in partnership with Microsoft is offering flexible payment plans for Office 365 no matter the plan you choose. Contact us for  a best fit analysis for your business. I will outline below the 10 benefits Office 365 offers business.

It works seamlessly with the programs you already know and use, includingMSOffice365ProPlus

  • Microsoft Outlook®,
  • Microsoft Word,
  • Microsoft Excel®,
  • Microsoft PowerPoint®.

It’s easy to try and also simple to learn, and it works with your existing hardware.

Office 365 also offers improved collaboration capabilities, including a password-protected portal to share large, hard-to-email files both inside and outside of your organization. Powerful security features from Microsoft help protect your data, and when the service is released for general availability, it will be backed with a 99.9-percent up-time guarantee.

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Here are the top 10 benefits of Microsoft Office 365 Business Application: 

  1. Anytime, Anywhere AccessOffice 365 provides web-enabled access to email, important documents, contacts, and calendar on almost any device—including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones. header_social_homeIt frees you to work where and when you choose, letting you respond to important requests right away, from almost any location. With the ability to access email and documents from your mobile device, you don’t need to hurry to the office or look for a WIFI hot spot. And if you’re traveling without access to Microsoft Office, Office 365 helps you view and edit documents from the most popular web browsers on PCs and Macintosh computers. Take control of when and where you work with Office 365.

    Professional Face for Your Business
    Using professional services like Office 365 tells potential customers that you’re serious about business. For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal. With these state-of-the-art but easy-to-use collaboration, mail, and messaging services, you can set yourself apart from organizations that use free or ad-supported services. A custom domain name further enhances your branding, and Office 365 includes design tools to easily create a professional, public-facing website in minutes.

  2. Easily Communicate and Collaborate Inside and Outside Your Organization
    With Office 365, you can create a password-protected portal to share large, hard-to-email files both inside and outside of your organization, giving you a single location to find the latest versions of files or documents, no matter how many people are working on them. Send instant messages to colleagues and customers and invite them to participate in online meetings where you can review documents or take control of a desktop.
  3. Simple to Learn, Straightforward to Use
    Office 365 is easy to try, simple to learn, and straightforward to use. You don’t need to learn new software, install complicated systems, or learn new jargon. In just a few minutes, you can create a trial account and see how easily your business can be “in the cloud” with benefits usually found only in larger organizations.
  4. Email, Collaboration, and Online Meeting Solutions
    Microsoft has years of experience delivering scalable, secure online solutions. Enhance your Office experience with Office 365 features like a 25-gigabyte (GB) mailbox that accommodates attachments up to 25 megabytes (MB), calendaring, contacts, online meetings, instant messaging, document collaboration, and more. With Office 365, you can take advantage of these easy-to-use solutions and advanced features at a small-business price.
  5. Safety and Security
    Security is priority at Microsoft data centers. With Office 365, you can use the same systems used by Microsoft and other enterprises worldwide to help protect email, documents, and networks. These systems scan your messages and documents for spam and malicious software (also called malware) 24 hours a day, 7 days a week. Microsoft data centers help safeguard your data and are certified to meet several industry-standard certifications, including the ISO 27001 certification and the EU Safe Harbor seal.
  6. Seamless Coordination with the Tools You Already Know
    Office 365 works seamlessly with the programs you already know and use, including Outlook, Word, Excel, and PowerPoint. These tools provide the same great features you rely on as well as powerful capabilities in Office 365. With Microsoft Office 2010 and Microsoft Office Professional Plus, you can see if others are editing the document you’re using, synchronize documents with your desktop, broadcast PowerPoint presentations, and check documents in and out of your online document library. These and other features are automatically enabled when you use Office 2010 and Office Professional Plus with Office 365.
  7. No Requirement for Advanced IT Knowledge
    Office 365 administration is designed for organizations without IT staff, so you can easily set up and use the features, helping you focus on your business rather than on learning menus and technical lingo. Perform administrative tasks using an intuitive, web-based portal that is accessible only to people you designate. The online portal provides step-by-step instructions on how to add users and set up your account so your employees can quickly start using Office 365.
  8. 99.9-Percent Availability, Money-Back Guarantee
    Office 365 helps safeguard your data with enterprise-grade reliability, disaster recovery capabilities, data centers in multiple locations, and a strict privacy policy. The Microsoft data centers that deliver Office 365 are designed with redundant networks, power systems, servers, and continuous monitoring. These and other high availability safeguards provide the basis for the 99.9-percent uptime, money-back guarantee that are included with the service after the release for general availability.
  9. Flexibility for Your Business
    With Office 365, you get pay-as-you-go pricing options that give you predictability and flexibility for your business. Office 365 also offers great flexibility by allowing you to easily provide users with only the services they need, cost-effectively adding value to your business.

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Sign up with us today and pay in our local currency for monthly and annual plans. ( Terms and conditions apply.

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Uncategorized

Adding Chatbots to your Customer Engagements: The Benefits…

Corporate_Chatbots.jpgIf you run a business where you communicate with masses, chatbots can add value to interactions with your audience. Let’s go over the most important and beneficial aspects of chatbots to business for improvement of customer engagement:

  • Chatbots can be used for customer satisfaction. Problem solving conversations and effective guidance & assistance will have the positive effect on customer relations.
  • The digital age’s customers love personalization. So chatbots give them one-on-one communication chances they look for. These types of customers will feel closer to the brand if they are treated as “individuals”.robot-type.jpg
  • A chatbot provides real time and instant interactions. It can be used as the fastest response channel when communicating with the customers. This can lead to time and cost savings.
  • Due to their flexible infrastructure, chatbots can be easily integrated with other channels that brands use to improve engagement. For example, a customer can start a conversation about a reservation with the chatbot and then can be leaded to an online purchase page easily.
  • A chatbot itself is an active data collector on customer behaviors. Thus, scalable and better manageable communication can be constructed based on this meaningful data derived from real time conversations with the customers.
  • Experiences are enriched with the active involvements of brand ambassadors. You may consider chatbots as brand representatives that have a real time interactions with the customers. Adding an interactive channel to your system will provide another alternative for your audience.

Scimitar Global Services Limited in partnership with ODC  is offering  SmartMessage Marketing Platform – An Omnichannel platform (email, SMS,push,social media,chatbots…) for your business.

Click here to Book for a demo with our team on SmartMessage Marketing Platform but you can just try the facebook SMConnect banking BOT from your facebook profile.  We are available for further scoping session and implementation if you are happy with it. Chatbots-pic

Use key words : “creditcard”, “complaints”, “Autoloan” , “Transfer”, “Balance” etc.

You are not required to install any app! Just click and chatbot!  Please remember its a BOT not a Human being

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Call Center Solutions, Contact Center Solutions, Entrepreneurship, Microsoft Modern Business Solutions, Queue management, Small Business, Training , Development and Empowerment, Video Engagements and Conferencing Solution

Who we are and Why we are here!

Hi, my name is Chinedum Amachi , I am the MD/CEO of Scimitar Global Services Limited (SGSL).  I am a business solutions professional with over 12 years experience across Telecoms, ICT, BPO and engineering fields. wd.jpg I have worked with and led teams in accomplishing milestones in demanding environments.

Scimitar Global Services Limited (SGSL) was birth in December 2013 as one of the vessels to our treasure Island and we just set sail. Our voyage started officially in January  2016,  while I was in paid employment and by January 2017, I decided to go fully to grow the business to full potential. A decision i should have taken by January 2016.

Why am I here? Simply put, “To share value adding contets of our modern business solution to you”. So this is one of my “P” mixes; a channel to connect you with value adding contents on our modern business solutions for your business.

So I will be sharing best fit and value adding contents from SGSL about leveraging technology for your business as designed by our OEM partners. OEM actually stands for Original Equipment Manufacturers, the owners of the software application we carry.  I am hoping that you will see some value solutions that matches your pain points  and you will contact SGSL for scoping, implementation and support at it were.

Here are our value adding solutions to your business:

Microsoft Dynamics 365 (Sales force Automation, Complaints Management , Marketing management and Social Listening. )Microsoft 2.jpg

 

Contact Center Solution  (for Inquiries, complains management and Telemarketing)

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Video Engagement Solution (conferencing, Online meeting , Diaspora support)

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SmartMessaging Omni-marketing Platform ( SMS, email, Chat, social media)

SGSL SmartMessageMarketingPlatform_CHATBOTS

Queue Management Solution

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Automated Transport Management Solutions (No 1 Online Bus Booking automation)

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As your systems Integrator and modern business solutions partner, i promise to provide you with technology driven solutions to improve your sales revenue and customer loyalty to your business and sector.  our model of engagement will give you more time to focus on your core business; facing other pressing needs for your satisfaction while we support you.

Our team of professionals (both local and foreign) are trained to look at the entire business and to design solutions that are specifically suited to your unique business needs within our technology and solutions space.

As the captain, my responsibilities are to launch, grow and support the SGSL brand, build business strategies and relationships with strategic direction, performance and sustainable development to maximize revenue generation for SGSL, our technology partners and you our customers.

Our vision is to be your to go-to partner for Microsoft Business Solutions and Contact Center applications. Contact us today : info@scimitarglobalserviceslimited.com

 

For personnel development and training, please fee free to invite me for your strategic Sales and Marketing development sessions. nasme 1I am available for training services for your  sales,  marketing and customer service teams both at management and shop floor levels.

Values proposition in our training engagement are :

  • lead generation and Client relationship in sales and  marketing,
  • Corporate affairs and Administrative functions across target markets and businesses
  • Strategy development and management
  • Corporate Sales
  • Key account management
  • Customer relations and retention management
  • Problem solving strategy

I am a call away. Just dial 08035510280 or send a mail to info@scimitarglobalserviceslimited.com

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Uncategorized

Interact with customers where they spend their time! #CHATBOT

Smart message

Have you heard of Chatbots?  I guess yes! On the flip side, you may have interacted with one without knowing as a lot of businesses have started taking their messaging to another level with Chatbots. Facebook, Microsoft and some e-commerce businesses have chatbots interacting with you everyday as customer representatives powered by Artificial intelligence.

The benefits of Chatbots to businesses are lots, from enhancing service by supporting customers interaction like we would with humans to payments collections from all channels. They are also cheaper and more efficient. Chatbots has been tipped to revolutionize conversational commerce in the nearest future and we are encouraging businesses to consider leveraging them as part of their wider business strategy.

According to Wikipedia.com: “A chatbot (also known as a talkbot, chatterbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatterbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.

CHATBOTS hand pix.pptxSome chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.”

“Chatbots are here and their impact on the business landscape is prominently visible. The technical challenges to build a bot and deploy it have been overcome already and the focus has now shifted towards the bot’s behavior.  Chatbots need to function on a higher level than simply providing information to users or customers.  For this, the chatbot needs to project a personality that has all of the endearing and personal qualities of a real person to provide an engaging experience for users”  Says- (Abhay Vohra Program Manager, Experience Design Net Solutions)

Wikipedia confirms further that ” Currently chatbots are widely used as part of instant messaging platforms like Facebook Messenger, WeChat, and Kik for entertaining purposes as well as B2C marketing and customer service. Companies like Pizza Hut, Disney, Yamato’s Line and Whole Foods have launched their own chatbots to increase end customer engagement, promote their products and services, and give their customers a more convenient and easier way to order from them.”  See insert pitches by technology leaders about Chat bots and the future!

Microsoft boss CHATBOTSFacebook boss CHATBOTS

Scimitar Global Services Limited (SGSL) in partnership with ODC is introducing its “CHATBOT” as a new member in your sales , marketing and customer service teams. Chatbot is one of the omnichannels features of our SmartMessage Marketing Platform which is our all-in-one platform to orchestrate your digital marketing activities for your business.  SGSL SmartMessageMarketingPlatform_CHATBOTS

SmartMessage is an omni-channel marketing platform and campaign management tool designed to make companies connect with their target clients through e-mail, SMS, MMS, Social Media, Push Notification, IVN (text to speech), OTTs (Telegram, Messenger, Whatsapp etc) and other available channels; for sales and Marketing activities and also create customer loyalty through quality customer service.

SM platform

Through its flexible substructure, SmartMessage enables management of any of campaigns to be carried out via entire alternative distribution and sales channels such as call center, web and kiosk, by integration made thereon.

shift to CHATBOTS.jpg Our SmartMessage solution integrates with third-party applications like Dynamics 365  and other CRM solutions as well as social to give you a 360 degree view of your  activities via reliable historical reports on devices of choice.

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So book a demo today for our  SmartMessage Marketing Platform – Omnichannel platform (email,sms,push,social media,chatbots).  Kindly drop your details so that we can connect with you immediately.

Stay connected with us!

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Uncategorized

Leveraging technology to market your MSME business at very low budget!

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It was a wonderful session during our Smart Business Solutions Workshop with fellow entrepreneurs, Business owners and members of NASME LAGOS. The Microsoft team was also very supportive as they welcomed us warmly in their beautiful office with so much ambiance.  No wonder they are tagged one of the”Great places to work”  in Nigeria. To think of it.  Bill Gates and Paul Allen were entrepreneurs in the 70’s. A small business that has grown to a world world wide brand. That’s something for us Entrepreneurs to think about!

Appreciation to Mrs. Remilekun Olowu of Microsoft,  who handled the welcome address.

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Tope Bello of Microsoft was also very kind to grace the session and spoke  on  the Microsoft cloud vision  and the importance of leveraging Microsoft cloud technology for business to make money, enhance business brand and maintain good market share.

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We brainstormed and analyzed  all the challenges we could muster and as many as our white board could occupy; experienced by Medium,  Small and Micro   Enterprises (MSME) in Nigeria.  We also listed the technologies  available to us entrepreneurs today, with emphasis on leveraging them as  dangling-right-before-our-noses low hanging fruits like your phone!  Yes that your  phone!  That’s a mobile  advertising tool and not for selfies alone. It is very important that we understand the need to use what we have to market our brand.  Funds for marketing as a small and medium enterprise is hard to come by now especially in this recession and to get a loan, grant or other investment support requires one meeting a native doctor’s demand for an eagle’s egg, the teeth of an ant and a tooth of a life lion.

So we need to look inwards and see some other tools  and services within reach like our  GSM phones and data,  laptop, tablets, social media (Facebook, Twitter,  Instagram and  LinkedIn) to market our businesses.

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We need to reduce our Social media activities around the government, President Buhari this and that, EFCC this and That.  corruption here, recovered loot there and channel more efforts to pushing our brands with these tools. I am not saying they are not important or worthy causes but i think the time spent on that may be better spent on pushing your products and services like the big brands out there. There are on social media too pushing even with all the money they have.         As a Chelsea FC fan, i had Chelsea brand on all my social media walls. I have a lot of people connecting with me on that level even till today. I also posted on the government and all. One day i thought about it. Will the recovered loot get to me? Will Chelsea give me a part of their money from tickets et al? My answers to these pertinent questions were all capital “NO”. What if the discussion is about Scimitar Global Services? Why can’t my pages be an additional business touch point for pushing my brand, selling my products and services? As a Business Solutions/ Sales & Marketing professional, who practiced marketing management and has been pushing company brands over the years as an employee, i slapped myself and started making changes and i advise you to do same, if you haven’t. For the records am still #foreverBlue! 

I also shared with the participants, the importance of  Four “P”s of marketing as it applies to  smallRewrite-the-Ps-of-marketing and medium Enterprises and the activities around the “P”s required to push a brand. As an Entrepreneur and Business Owner you MUST understand the four P’s of Marketing  and it has nothing to do with running around begging the customers with your product in hand!  You have to create the right Product , Promote it at the right Price through the right channels(Place).

These are the 4 P’s of Marketing.  We finished the session with a charge. See the screen shot.Nasme TPM charge

As a Microsoft Partner, Scimitar Global Services Limited (SGSL) can help your MSME Business with modern business tool to support your plan and strategies at low cost relative to your business.  We will show you activities to help push your brand. So do contact us today for a chat on helping you or your employees to market your business leveraging  budget friendly technologies available to you.

Get connected

Twitter: http://twitter.com/scimitargsl

Facebook: http://www.facebook.com/scimitarglobalserviceslimited

Google: https://plus.google.com/scimitarng

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LinkedIn: https://www.linkedin.com/company-beta/10966281/

 

 

 

Uncategorized

Improve the average dialing and handling time(AHT) of your contact center agents’ with our Predictive Dialer (PD).

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What is a Predictive Dialer?
A Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. With a predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing. The predictive dialer is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.pd-insert.jpg

In a manual dialing process, calling up thousands of prospects and tracking information pertaining to each customer becomes a very tedious job. The complications increase when more than 60% of the calls are responded to by an answering machine, or with a busy signal. Adding up the wrong numbers, dialing and response time, number of redials in this figure, we are left with an average talk time of mere 10–15 minutes per hour. Now also considering low prospect-to-customer conversion ratios as well, this directly translates to loss of productive time.
Tracking agent interactions is not possible in a manual dialing process. Also excluding the numbers subscribed to Do-not-Call lists, and contacts who do not wish to be called at certain times of the day becomes a pain point.

Automation becomes a necessity for managing various call lists and reaching out to as many prospects as possible by reducing agent idle time. Optimal productivity can be
achieved only by deploying the right technology to replace the tedious manual
dialing processes.

Scimitar Global Services Limited in partnership with Drishti Soft OEM of Ameyo Contact Center Software, an All-in-one suite, robust and dynamic contact center platform  that can enable your business to serve your customers in fastest time possible. Our Contact Center solution is designed to be highly flexible and scalable as per business requirements, providing the following key benefits:

  • Ability to quickly meet customer demands
  • Lower costs associated with the acquisition and maintenance of technology
  • Management of business functionality closer to the business units
  • Leverages existing investments in technology

The all-in-one integrated software and IP-based technology simplifies the IT infrastructure. It is extensible and allow for constant innovation to uplift of business processes in order to implement industry best practices. So you

Features:

Here are some features of  our advanced predictive dialer solution:

  1. Complete automation of outbound
    dialing
  2.  Machine learning–based Learnsys™
  3. Predictive Dialing Algorithm
  4. Dynamic call pacing
  5. Only live calls are forwarded to the
    agents
  6. Rule-based dialing
  7. Predictive/Preview/Progressive Dialing
  8. Minimizes agent idle time
  9. High AMD
  10. SIT tones, busy signals detection
  11. Integration with multiple minute
    providers
  12. Easy integration with third party CRM like Microsoft Dynamics 365,
    database and other applications

Deployment
The dialer successfully meets the requirements of any kind of outbound campaign (telemarketing and sales, collections) to be run at optimum levels with low Total Cost of Ownership (TCO), ease-of-use, and deployment flexibility. Its hybrid capability to work
seamlessly with VoIP, as well as TDM-based technology, allows it to function with any type of underlying network infrastructure.
Architected for high extensibility, it allows you to integrate additional features (generic or process specific) for current as well as future requirements. Moreover, it works seamlessly with any third-party components (CRM, telephony equipment, third-party software). It can be deployed across multiple locations or sites, and can be scaled up effortlessly to incorporate any process requirement.

Contact us today for more on the solution, a presentation and demo of our solution for our consultants to come in and sit with your team to match it with your pain points to solutions we offers for improved service delivery to your customers.