Entrepreneurship, Microsoft Modern Business Solutions, Small Business, Training , Development and Empowerment

The entrepreneur and ICT

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“Entrepreneurship has traditionally been defined as the process of designing, launching and running a new business, which typically begins as a small business, such as a start up company , offering a product, process or service for sale or hire. The people who create these businesses are called entrepreneurs. It has been defined as the “capacity and willingness to develop, organize and manage a business venture along with any of its risks in order to make a profit. While definitions of entrepreneurship typically focus on the launching and running of businesses, due to the high risk involved in launching a start-up, a significant proportion of businesses have to close, due to “lack of funding, bad business decisions, an economic crisis – or a combination of all of these or due to lack of market demand. In the 2000s, the definition of “entrepreneurship” expanded to explain how and why some individuals (or teams) identify opportunities, evaluate them as viable and then decide to exploit them, whereas others do not and, in turn, how entrepreneurs use these opportunities to develop new products or services, launch new firms or even new industries and create wealth. Recent advances stress the fundamentally uncertain nature of the entrepreneurial process, because although opportunities exist their existence cannot be discovered or identified prior to their actualization into profits. What appears as a real opportunity ex ante might actually be a non-opportunity or one that cannot be actualized by entrepreneurs lacking the necessary business skills, financial or social capital.”… ( credit to Wikipedia)

One thing i want to add here is the part of the entrepreneur and ICT. Entrepreneurs are recognized as important drivers of economic and social progress, and rapidly growing entrepreneurial enterprises are viewed as important sources of innovation, employment and growth. That innovation today is definitely tied to technology.

As entrepreneurs and business owners we must continue bridge the gaps and reduce the challenges within our business environment with technology available to us today.  I really like the way Fate Foundation put it on their blog : ”  From the fish seller downtown at the market putting calls through to her suppliers, notifying them of her depleting stock; to the shoe-maker at the corner of a street calling customers to inform them of their ready-to-pick-up shoes; to the dressmaker who uses messaging apps and social media platforms to display and sell her products; and the working professional who orders lunch from online food delivery companies, technology with the added benefit of the internet and various information & communication technology tools is gradually becoming an integral  part of the Nigerian business environment and our lives.”

The increase in mobile phone access and the introduction of smartphones have also increased access to the internet on the go. Just a few years ago, you had to visit an internet cafe to gain access to the internet. Today, it is not uncommon to see people standing on the street or sitting in a waiting room buried in their phones either responding to emails, visiting social networking sites or getting official work done from their different communication gadgets.” …(credit to Fate Foundation :How ICT Is Influencing the Rise of Entrepreneurship in Nigeria)

I just couldn’t think of a better way to put better. So i will leave it there and thus continue to point us entrepreneurs to the dangling-right-before-our-noses low hanging fruits, like your phone!  Yes that your  Smart phone!  That’s a mobile  advertising tool and not for selfies and chats alone. It is very important that we understand the need to use what we have to market our brand.  Funds for marketing as a small and medium enterprise is hard to come by now especially in this recession.  Have you tried to get a loan, grant or other investment support , it can be likened to one going to meet a native doctor when his demand will be an eagle’s egg, the teeth of an ant and the tooth of a life lion.  Not until now that Lagos State Government through its LSETF is giving out loans at single digits to entrepreneurs. The first ! And i hope other states will do same.  Nigeria Association of Small and Medium Scale Enterprises NASME Lagos is also helping entrepreneurs  who are members like me to process the LSETF grants. So contact NASME here +234 813 833 3998. Remember to say you got this information from Scimitar Global Services Limited( SGSL). We are a member of the Faculty.

So we need to look inwards and see some other tools  and services within reach like our GSM phones and Internet data,  laptops, tablets, social media (Facebook, Twitter,  Instagram and  LinkedIn) to market our businesses.

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We need to reduce our Social media activities around the government, President Buhari this and that, EFCC this and That.  corruption here, recovered loot there and channel more efforts to pushing our brands with these tools. I am not saying they are not important or worthy causes but i think the time spent on that may be better spent on pushing your products and services like the big brands out there. They are on social media too pushing even with all the money they have.

We also need to understand the importance of  Four “P”s of marketing as it applies to  smallRewrite-the-Ps-of-marketing and medium Enterprises and the activities around the “P”s required to push a brand. As an Entrepreneur and Business Owner you MUST understand the four P’s of Marketing  and it has nothing to do with running around begging the customers with your product in hand!  You have to create the right Product , Promote it at the right Price through the right channels(Place).

These are the 4 P’s of Marketing.  We finished the session with a charge. See the screen shot.

Nasme TPM charge

As a Microsoft Partner in MSME and Mid market business, Scimitar Global Services Limited (SGSL) can help your MSME Business with modern business tools to support your plans and strategies at low cost relative to your business.

We are offering consulting services to Ignite your business with our Smart Business Solutions.  So register below for our Smart MSME Business round table coming up in July. Let us strategize with you on how you to leverage Smart Business tools to automate and market your business for more customers and more revenue. We are offering you some promos for the first 20 sign-ups for our sessions this month and the next with:

  • Discounted Business class email
  • Discounted Website design and hosting
  • Free consultancy
  • Discount on Digital marketing
  • Discount on CAC registration if your business is not registered.

We will show you activities to help push your brand. So do contact us today for a chat on how to empower you or your employees to market your business, leveraging  budget friendly technologies available to you.  For the promo please click here 

You can also leave your details below. We will contact you.

#MSME #SME #smartmessage #smallbusiness #communicationiskey #Solutions #ModernBusinessSolutions

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Microsoft Modern Business Solutions, Small Business

Basic Services An Entrepreneur needs for His/Her Business!

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Are you:

  • a Start up business in Nigeria with no online presence and registered business name?
  • An existing Small & Medium and Enterprise Business (Professional services etc.) still using free email service and cracked office applications.
  • a Mid-market Business (Micro-finance Banks, Insurance, Pensions, retail, Securities, travels, fashion, big shops, etc.)

You need a budget friendly bundled business application that includes some or all the following :

  1. A business name registration with CAC (sole proprietorship, Limited liability company) within 4 weeks
  2. Your Website ( domain registration and email hosting: www.yourcompany.com )
  3. Business class email : yourname@yourcompany.com
  4. Original Microsoft office application (Word, Excel, PowerPoint, One note, etc)Smart business on devices.jpg
  5. Collaboration and file sharing from anywhere, any device anytime
  6. One Terabyte of 99.9% money backed secure Cloud Storage for all your documents, pictures etc.
  7. Social Media Engagement
  8. Calendar Management
  9. Contact center ( Optional)
  10. Customer Relationship Management (optional)
  11. IT Management (Required but also optional)

 

We understand that small, medium and even mid-market businesses don’t always have the luxury of a massive budget focused solely on technology like  the  bigger Enterprises. They are  focused on the perceived more important technologies for their core business and processes and manually trying to run the business profitably and meeting all the numerous tidbits that require attention.

The truth is that manually managing businesses is actually more expensive and cumbersome because your business is lacking in some key areas somehow, if you don’t have any of the above listed tools. That is why we are encouraging you to sign up for our modern business solution for your business.

These are smart business tools that are tailored to meet the demands of small and medium businesses, giving them the leverage to use same technology big enterprises are using with same results but at very low cost compared to the latter.

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Using professional business applications from Scimitar Global Services Limited (SGSL) tells potential customers that you’re serious about business. For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal with them instead of incurring cost of going to their office. With our state-of-the-art but easy-to-use collaboration, mail, and messaging services, you can set yourself apart from organizations that use free or ad-supported services. A custom domain name further enhances your branding, and includes design tools to easily create a professional, public-facing website in minutes.

With Office 365, you get pay-as-you-go pricing options that give you predictability and flexibility for your business. Office 365 also offers great flexibility by allowing you to easily provide users with only the services they need, cost-effectively adding value to your business.

Contact us immediately for a business name registration and a requirement gathering session with our solutions consultants. We will find a comfortable solution that meets your business needs.

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

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Contact Center Solutions

Contact Center lease Service. An on-prem’ service option from Scimitar Global Services Limited(SGSL)

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as Contact center.agent.jpg

Do your customers have to repeat their stories every time they call your business?  CRM landing page.png.jpg

Do you have interaction history of your customers for complaints management and resolution?  CRM case management dashboardDo you have back office integration that supports your customer facing team for quick service delivery? How about historical data and reports with business insights about the voice of your customers and their interactions?

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 We have good news for you,  no more DOA Budget. Make a case with our OPEX model for mid-markets.

Sign up for our Contact center lease Service to own yours and use without huge investment in! implementing  your contact center solution with all the whistles and bells!

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Drop your details so that our solution consultants can connect with you for a best fit analysis and solution. You will be live in 3 weeks all things being equal within our terms and conditions.

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

Twitter: http://twitter.com/scimitargsl

Facebook: http://www.facebook.com/scimitarglobalserviceslimited

Google: https://plus.google.com/scimitarng

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LinkedIn: https://www.linkedin.com/company-beta/10966281/

Microsoft Modern Business Solutions

Simplify your business processes from quotation to cash without switching applications. #Microsoft Dynamics 365!

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Microsoft Dynamics 365 for Financials is a business management solution that’s connecting people and processes like never before. From day one, it makes ordering, selling, invoicing, and reporting easier and faster.

It centralizes your data from accounting, sales, purchasing, inventory, and customer interactions, giving you an accurate end-to-end view of your business. Add reports with a click. Create powerful dashboards to perform advanced analytics. And do it all from a familiar interface using the Office tools you already know, like Outlook, Word, and Excel. We’ve already helped customers connect their business to make better decisions using this cloud-based solution.

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Connect your people and processes with a single, unified solution, so data can be quickly and easily shared with key people throughout the company. Free your business and your people from the limitations of multiple, disconnected solutions and the inefficient employee workarounds that waste hours every week.  Automate critical processes with easy-to-create workflows and audit trails that secure processes without adding complexity. As you grow, it’s easy to add applications and configure Dynamics 365 for Financials to fit business needs or industry demands.

Functions like payroll, banking, and CRM systems are just as integrated, so your people can share the most current data and respond to customer requests faster with the most accurate information.RW6AMm.png

It’s time to rid your business of siloed systems that can’t talk to each other and waste your people’s time. We can help you deploy Microsoft Dynamics 365 for Financials—it’s a single solution that can manage your financials, sales, customer service, and operations. Easily connect to external systems and third-party applications like payroll, banking apps, CRM systems, or custom APIs.

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Scimitar Global Services Limited in partnership with Microsoft is bringing to your doorsteps an all in one suite which is a combination of both Office 365, CRM and ERP for a synergized business ecosystem. Our team can show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.

Growing businesses often outgrow their basic accounting software that are unable to keep up with increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Customers using legacy ERP systems feel the pain around scalability and mobility.

Take a minute to identify if your financial system has what it takes to make the most of new opportunities.

Here are signs that your current financial solutions won’t be ready to handle additional growth.

  • Reporting is complicated and provides insufficient information
  • Duplicate data entry into multiple systems is a daily routine
  • Accounting occurs in Excel, not your financial system
  • Systems are disconnected and information is siloed
  • Lack of secure workflows and audit trails increase risk

A new solution doesn’t mean hours of training or disruption of key processes. By using familiar Office tools your people already know, everyone gets up to speed quickly and without extensive training. Applications like Outlook, Word, and Excel provide the comprehensive and reassuring experience that gives employees confidence. Dynamics 365 for Financials lets you handle the most common business processes from day one. There’s no need to slow down processes like creating quotes, invoices, purchase orders, or reports on current cash flow.

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve, and transform. To help get you up and running quickly, Microsoft Dynamics 365 for Financials is sold by a network of reselling partners like Scimitar Global Services Limited that offers both technical know-how and industry expertise.
Request for a meeting and Demo of Microsoft Dynamics 365 for Financials now below.

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

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Microsoft Modern Business Solutions

Top 10 Benefits of Microsoft Office 365 for your Medium and Small Businesses!

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Are you a Small , Medium and Mid market business owner and do not want to invest so much in technology like the big enterprises in the financial services, Manaufacturing and oil & Gas Industries but need same business applications to do business in Nigeria on a 99.9% secured platform?

Scimitar Global Services Limited ( SGSL) in partnership with Microsoft Nigeria if offering you Microsoft® Office 365 for small businesses. This is an easy-to-use set of web-enabled tools that let you access your email, important documents, contacts, and calendar from almost anywhere and any device—including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones. Designed to meet the needs of a diverse range of small businesses, Office 365 lets you choose which tools to use.

Scimitar Global Services Limited (SGSL) in partnership with Microsoft is offering flexible payment plans for Office 365 no matter the plan you choose. Contact us for  a best fit analysis for your business. I will outline below the 10 benefits Office 365 offers business.

It works seamlessly with the programs you already know and use, includingMSOffice365ProPlus

  • Microsoft Outlook®,
  • Microsoft Word,
  • Microsoft Excel®,
  • Microsoft PowerPoint®.

It’s easy to try and also simple to learn, and it works with your existing hardware.

Office 365 also offers improved collaboration capabilities, including a password-protected portal to share large, hard-to-email files both inside and outside of your organization. Powerful security features from Microsoft help protect your data, and when the service is released for general availability, it will be backed with a 99.9-percent up-time guarantee.

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Here are the top 10 benefits of Microsoft Office 365 Business Application: 

  1. Anytime, Anywhere AccessOffice 365 provides web-enabled access to email, important documents, contacts, and calendar on almost any device—including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones. header_social_homeIt frees you to work where and when you choose, letting you respond to important requests right away, from almost any location. With the ability to access email and documents from your mobile device, you don’t need to hurry to the office or look for a WIFI hot spot. And if you’re traveling without access to Microsoft Office, Office 365 helps you view and edit documents from the most popular web browsers on PCs and Macintosh computers. Take control of when and where you work with Office 365.

    Professional Face for Your Business
    Using professional services like Office 365 tells potential customers that you’re serious about business. For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal. With these state-of-the-art but easy-to-use collaboration, mail, and messaging services, you can set yourself apart from organizations that use free or ad-supported services. A custom domain name further enhances your branding, and Office 365 includes design tools to easily create a professional, public-facing website in minutes.

  2. Easily Communicate and Collaborate Inside and Outside Your Organization
    With Office 365, you can create a password-protected portal to share large, hard-to-email files both inside and outside of your organization, giving you a single location to find the latest versions of files or documents, no matter how many people are working on them. Send instant messages to colleagues and customers and invite them to participate in online meetings where you can review documents or take control of a desktop.
  3. Simple to Learn, Straightforward to Use
    Office 365 is easy to try, simple to learn, and straightforward to use. You don’t need to learn new software, install complicated systems, or learn new jargon. In just a few minutes, you can create a trial account and see how easily your business can be “in the cloud” with benefits usually found only in larger organizations.
  4. Email, Collaboration, and Online Meeting Solutions
    Microsoft has years of experience delivering scalable, secure online solutions. Enhance your Office experience with Office 365 features like a 25-gigabyte (GB) mailbox that accommodates attachments up to 25 megabytes (MB), calendaring, contacts, online meetings, instant messaging, document collaboration, and more. With Office 365, you can take advantage of these easy-to-use solutions and advanced features at a small-business price.
  5. Safety and Security
    Security is priority at Microsoft data centers. With Office 365, you can use the same systems used by Microsoft and other enterprises worldwide to help protect email, documents, and networks. These systems scan your messages and documents for spam and malicious software (also called malware) 24 hours a day, 7 days a week. Microsoft data centers help safeguard your data and are certified to meet several industry-standard certifications, including the ISO 27001 certification and the EU Safe Harbor seal.
  6. Seamless Coordination with the Tools You Already Know
    Office 365 works seamlessly with the programs you already know and use, including Outlook, Word, Excel, and PowerPoint. These tools provide the same great features you rely on as well as powerful capabilities in Office 365. With Microsoft Office 2010 and Microsoft Office Professional Plus, you can see if others are editing the document you’re using, synchronize documents with your desktop, broadcast PowerPoint presentations, and check documents in and out of your online document library. These and other features are automatically enabled when you use Office 2010 and Office Professional Plus with Office 365.
  7. No Requirement for Advanced IT Knowledge
    Office 365 administration is designed for organizations without IT staff, so you can easily set up and use the features, helping you focus on your business rather than on learning menus and technical lingo. Perform administrative tasks using an intuitive, web-based portal that is accessible only to people you designate. The online portal provides step-by-step instructions on how to add users and set up your account so your employees can quickly start using Office 365.
  8. 99.9-Percent Availability, Money-Back Guarantee
    Office 365 helps safeguard your data with enterprise-grade reliability, disaster recovery capabilities, data centers in multiple locations, and a strict privacy policy. The Microsoft data centers that deliver Office 365 are designed with redundant networks, power systems, servers, and continuous monitoring. These and other high availability safeguards provide the basis for the 99.9-percent uptime, money-back guarantee that are included with the service after the release for general availability.
  9. Flexibility for Your Business
    With Office 365, you get pay-as-you-go pricing options that give you predictability and flexibility for your business. Office 365 also offers great flexibility by allowing you to easily provide users with only the services they need, cost-effectively adding value to your business.

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Sign up with us today and pay in our local currency for monthly and annual plans. ( Terms and conditions apply.

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

Twitter: http://twitter.com/scimitargsl

Facebook: http://www.facebook.com/scimitarglobalserviceslimited

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Uncategorized, Video Engagements and Conferencing Solution

Add Video to your contact center engagement and relationship management channels at no cost to your customers!

 

Would you consider adding Video to your contact center engagement and relationship management at no cost to your customer?

Would you want to add a personal touch to relationship management and contact center operations to elevate customer-agent/relationship officer & manager’s interaction at no cost to the customer?

Have you considered that with the trends and advent of budding cashless market, digital and omni-channel service delivery season that some customers may be more comfortable with a face to face alternative without visiting your branch or store or office location?

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If Yes, Scimitar Global Services Limited (SGSL) in partnership with Granteq and Vidyo is offering a reliable and easy to use video engagement solution both enterprises, mid-market businesses as an additional channel to customer engagement. This adds a human face to the calls and chats!  and we believe it will benefit all even our fellow citizens in diaspora who may need to access products and services  like financial , retail , legal etc

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Video engagement from Vidyo provides a personal touch to relationship management and contact center operations to elevate customer/agent/relation manager’s interaction. With communications and understanding improved through the use of video, agents and relationship managers can resolve tickets quicker, increase net promoter score and effectively meet other KPIs. The ability to share desktop applications from both sides of the conversation improves up-sell opportunities, all while delivering an added level of collaboration to high value customer and agent interactions. It transitions a voice, chat, and webpage interaction into a true Omni channel experiences at no cost to the end customer.

This experience is easily accessible from one of the following scenarios: webchat escalation of video, voice escalation to video, and click to video chat from webpage or mobile applications. Unlike other solutions, the Vidyo delivers a high quality end user experience, regardless of available bandwidth. Providing content sharing, and the options to begin a video chat directly on a webpage without downloads or plugins, including multiparty video conferencing.

We now believe that a lot of consumers prefer self-service and can even pick up their phones and call their account managers, but when they need assistance, seeing and dealing with a person face-to face is best especially when the person is not within reach. Facial expressions and body language increase understanding to move quickly through a Simple sales process, and video conferencing is the most efficient way to achieve this goal.

Our video based customer engagement solution is designed  to service e clients and manage interactions  directly over video, thereby

  • improving net promoter scores
  • will Improve customer satisfaction,
  • increase revenue, and
  • reduce customer churn with high quality video Benefits

Vidyo helps agents, relationship officers and managers do their jobs better. Service organizations are able to add personal touches to high value requester and as fulfillers are able to escalate to video straight from contact center portal and other different forms with single click. This results in quicker first call resolution times, from visual trouble shooting and improved understanding through video. Plus the ability to multiparty video chat with an expert increases accuracy of calls, and streamlines issue mitigation.

With Vidyo, agents can support “See What I See” experiences for field service technicians or home consumers using network resilient video from smart phones, smart glasses and tablets. The agent will see the Vidyo call displayed in the familiar application and will be able to easily manage the video interaction, while also maintaining cases and incidents on Vidyo-based interactions.

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The results of video-enabled field services are numerous:

  • a visual connection develops deeper customer relationships,
  • drives higher First Call Resolution rates (FCR),
  • reduce Average Handling Time (AHT),
  • increases operational efficiency and
  • provides a tangible competitive edge.

Thanks to a Vidyo’s API integration, it is now possible for Vidyo enabled contact centers, help desks portals and other applications to leverage market leading solutions and value-added services.  Video calls will be seamlessly integrated into the audio recording system, allowing the same monitoring, training and analysis applied to other communication channels to be applied to video engagement.

So if you are interested in adding video to your customer engagement. Kindly drop a note below and schedule  demo with our team in Lagos , Nigeria.

Also get connected with our Social media pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

Twitter: http://twitter.com/scimitargsl

Facebook: http://www.facebook.com/scimitarglobalserviceslimited

Google: https://plus.google.com/scimitarng

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LinkedIn: https://www.linkedin.com/company-beta/10966281/

Call Center Solutions, Contact Center Solutions, Entrepreneurship, Microsoft Modern Business Solutions, Queue management, Small Business, Training , Development and Empowerment, Video Engagements and Conferencing Solution

Who we are and Why we are here!

Hi, my name is Chinedum Amachi , I am the MD/CEO of Scimitar Global Services Limited (SGSL).  I am a business solutions professional with over 12 years experience across Telecoms, ICT, BPO and engineering fields. wd.jpg I have worked with and led teams in accomplishing milestones in demanding environments.

Scimitar Global Services Limited (SGSL) was birth in December 2013 as one of the vessels to our treasure Island and we just set sail. Our voyage started officially in January  2016,  while I was in paid employment and by January 2017, I decided to go fully to grow the business to full potential. A decision i should have taken by January 2016.

Why am I here? Simply put, “To share value adding contets of our modern business solution to you”. So this is one of my “P” mixes; a channel to connect you with value adding contents on our modern business solutions for your business.

So I will be sharing best fit and value adding contents from SGSL about leveraging technology for your business as designed by our OEM partners. OEM actually stands for Original Equipment Manufacturers, the owners of the software application we carry.  I am hoping that you will see some value solutions that matches your pain points  and you will contact SGSL for scoping, implementation and support at it were.

Here are our value adding solutions to your business:

Microsoft Dynamics 365 (Sales force Automation, Complaints Management , Marketing management and Social Listening. )Microsoft 2.jpg

 

Contact Center Solution  (for Inquiries, complains management and Telemarketing)

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Video Engagement Solution (conferencing, Online meeting , Diaspora support)

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SmartMessaging Omni-marketing Platform ( SMS, email, Chat, social media)

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Queue Management Solution

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Automated Transport Management Solutions (No 1 Online Bus Booking automation)

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As your systems Integrator and modern business solutions partner, i promise to provide you with technology driven solutions to improve your sales revenue and customer loyalty to your business and sector.  our model of engagement will give you more time to focus on your core business; facing other pressing needs for your satisfaction while we support you.

Our team of professionals (both local and foreign) are trained to look at the entire business and to design solutions that are specifically suited to your unique business needs within our technology and solutions space.

As the captain, my responsibilities are to launch, grow and support the SGSL brand, build business strategies and relationships with strategic direction, performance and sustainable development to maximize revenue generation for SGSL, our technology partners and you our customers.

Our vision is to be your to go-to partner for Microsoft Business Solutions and Contact Center applications. Contact us today : info@scimitarglobalserviceslimited.com

 

For personnel development and training, please fee free to invite me for your strategic Sales and Marketing development sessions. nasme 1I am available for training services for your  sales,  marketing and customer service teams both at management and shop floor levels.

Values proposition in our training engagement are :

  • lead generation and Client relationship in sales and  marketing,
  • Corporate affairs and Administrative functions across target markets and businesses
  • Strategy development and management
  • Corporate Sales
  • Key account management
  • Customer relations and retention management
  • Problem solving strategy

I am a call away. Just dial 08035510280 or send a mail to info@scimitarglobalserviceslimited.com

Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you😘😘😘

Twitter: http://twitter.com/scimitargsl

Facebook: http://www.facebook.com/scimitarglobalserviceslimited

Google: https://plus.google.com/scimitarng

Instagram: https://www.instagram.com/scimitarglobalservices

LinkedIn: https://www.linkedin.com/company-beta/10966281/

 

Uncategorized

Leveraging technology to market your MSME business at very low budget!

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It was a wonderful session during our Smart Business Solutions Workshop with fellow entrepreneurs, Business owners and members of NASME LAGOS. The Microsoft team was also very supportive as they welcomed us warmly in their beautiful office with so much ambiance.  No wonder they are tagged one of the”Great places to work”  in Nigeria. To think of it.  Bill Gates and Paul Allen were entrepreneurs in the 70’s. A small business that has grown to a world world wide brand. That’s something for us Entrepreneurs to think about!

Appreciation to Mrs. Remilekun Olowu of Microsoft,  who handled the welcome address.

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Tope Bello of Microsoft was also very kind to grace the session and spoke  on  the Microsoft cloud vision  and the importance of leveraging Microsoft cloud technology for business to make money, enhance business brand and maintain good market share.

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We brainstormed and analyzed  all the challenges we could muster and as many as our white board could occupy; experienced by Medium,  Small and Micro   Enterprises (MSME) in Nigeria.  We also listed the technologies  available to us entrepreneurs today, with emphasis on leveraging them as  dangling-right-before-our-noses low hanging fruits like your phone!  Yes that your  phone!  That’s a mobile  advertising tool and not for selfies alone. It is very important that we understand the need to use what we have to market our brand.  Funds for marketing as a small and medium enterprise is hard to come by now especially in this recession and to get a loan, grant or other investment support requires one meeting a native doctor’s demand for an eagle’s egg, the teeth of an ant and a tooth of a life lion.

So we need to look inwards and see some other tools  and services within reach like our  GSM phones and data,  laptop, tablets, social media (Facebook, Twitter,  Instagram and  LinkedIn) to market our businesses.

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We need to reduce our Social media activities around the government, President Buhari this and that, EFCC this and That.  corruption here, recovered loot there and channel more efforts to pushing our brands with these tools. I am not saying they are not important or worthy causes but i think the time spent on that may be better spent on pushing your products and services like the big brands out there. There are on social media too pushing even with all the money they have.         As a Chelsea FC fan, i had Chelsea brand on all my social media walls. I have a lot of people connecting with me on that level even till today. I also posted on the government and all. One day i thought about it. Will the recovered loot get to me? Will Chelsea give me a part of their money from tickets et al? My answers to these pertinent questions were all capital “NO”. What if the discussion is about Scimitar Global Services? Why can’t my pages be an additional business touch point for pushing my brand, selling my products and services? As a Business Solutions/ Sales & Marketing professional, who practiced marketing management and has been pushing company brands over the years as an employee, i slapped myself and started making changes and i advise you to do same, if you haven’t. For the records am still #foreverBlue! 

I also shared with the participants, the importance of  Four “P”s of marketing as it applies to  smallRewrite-the-Ps-of-marketing and medium Enterprises and the activities around the “P”s required to push a brand. As an Entrepreneur and Business Owner you MUST understand the four P’s of Marketing  and it has nothing to do with running around begging the customers with your product in hand!  You have to create the right Product , Promote it at the right Price through the right channels(Place).

These are the 4 P’s of Marketing.  We finished the session with a charge. See the screen shot.Nasme TPM charge

As a Microsoft Partner, Scimitar Global Services Limited (SGSL) can help your MSME Business with modern business tool to support your plan and strategies at low cost relative to your business.  We will show you activities to help push your brand. So do contact us today for a chat on helping you or your employees to market your business leveraging  budget friendly technologies available to you.

Get connected

Twitter: http://twitter.com/scimitargsl

Facebook: http://www.facebook.com/scimitarglobalserviceslimited

Google: https://plus.google.com/scimitarng

Instagram: https://www.instagram.com/scimitarglobalservices

LinkedIn: https://www.linkedin.com/company-beta/10966281/

 

 

 

Uncategorized

Improve the average dialing and handling time(AHT) of your contact center agents’ with our Predictive Dialer (PD).

Predictive dialer banner

What is a Predictive Dialer?
A Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. With a predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing. The predictive dialer is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.pd-insert.jpg

In a manual dialing process, calling up thousands of prospects and tracking information pertaining to each customer becomes a very tedious job. The complications increase when more than 60% of the calls are responded to by an answering machine, or with a busy signal. Adding up the wrong numbers, dialing and response time, number of redials in this figure, we are left with an average talk time of mere 10–15 minutes per hour. Now also considering low prospect-to-customer conversion ratios as well, this directly translates to loss of productive time.
Tracking agent interactions is not possible in a manual dialing process. Also excluding the numbers subscribed to Do-not-Call lists, and contacts who do not wish to be called at certain times of the day becomes a pain point.

Automation becomes a necessity for managing various call lists and reaching out to as many prospects as possible by reducing agent idle time. Optimal productivity can be
achieved only by deploying the right technology to replace the tedious manual
dialing processes.

Scimitar Global Services Limited in partnership with Drishti Soft OEM of Ameyo Contact Center Software, an All-in-one suite, robust and dynamic contact center platform  that can enable your business to serve your customers in fastest time possible. Our Contact Center solution is designed to be highly flexible and scalable as per business requirements, providing the following key benefits:

  • Ability to quickly meet customer demands
  • Lower costs associated with the acquisition and maintenance of technology
  • Management of business functionality closer to the business units
  • Leverages existing investments in technology

The all-in-one integrated software and IP-based technology simplifies the IT infrastructure. It is extensible and allow for constant innovation to uplift of business processes in order to implement industry best practices. So you

Features:

Here are some features of  our advanced predictive dialer solution:

  1. Complete automation of outbound
    dialing
  2.  Machine learning–based Learnsys™
  3. Predictive Dialing Algorithm
  4. Dynamic call pacing
  5. Only live calls are forwarded to the
    agents
  6. Rule-based dialing
  7. Predictive/Preview/Progressive Dialing
  8. Minimizes agent idle time
  9. High AMD
  10. SIT tones, busy signals detection
  11. Integration with multiple minute
    providers
  12. Easy integration with third party CRM like Microsoft Dynamics 365,
    database and other applications

Deployment
The dialer successfully meets the requirements of any kind of outbound campaign (telemarketing and sales, collections) to be run at optimum levels with low Total Cost of Ownership (TCO), ease-of-use, and deployment flexibility. Its hybrid capability to work
seamlessly with VoIP, as well as TDM-based technology, allows it to function with any type of underlying network infrastructure.
Architected for high extensibility, it allows you to integrate additional features (generic or process specific) for current as well as future requirements. Moreover, it works seamlessly with any third-party components (CRM, telephony equipment, third-party software). It can be deployed across multiple locations or sites, and can be scaled up effortlessly to incorporate any process requirement.

Contact us today for more on the solution, a presentation and demo of our solution for our consultants to come in and sit with your team to match it with your pain points to solutions we offers for improved service delivery to your customers.

Training , Development and Empowerment

Leveraging Technology for your MSME Business by Scimitar Global Services Limited

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Chinedum Amachi MD/CEO SGSL  analyzing the technology in view and all benefits that awaits Nigeria Immigration Service on Go Live.

A few months ago, I was privileged to manage a one week packed Customer Relationship Management (CRM) discovery session for Nigerian Immigration Service at their Headquarters in Abuja. They have just deployed Microsoft CRM technology  and needs to leverage it for quality immigration services. It was an awesome experience with our services men and women, who were very eager to leverage technology to improve their services across board to Nigerians.

This week, on the 12th of April, i will be working in partnership with Nigeria Association of Small and Medium Scale Enterprises (NASME Lagos) in an MSME Smart Business Tour organized by #NASME Leadership in one of its many empowerment programs planned for its members in 2017. Scimitar Global Services and Microsoft will be hosting the members of NASME Lagos.

This session’s theme is on “Leveraging Technology for business”. 

I will be sharing with the members , some information on how to leverage their existing applications and other recommended Microsoft modern business technologies to help get the information needed to predict business’s future trends.

Special offers are available to the first 16 members who sign up for the event. Your Name, Business email, Business name and direct Business Phone number is required to set up your offers. Please click on the banner below to register for the event.

Please contact NASME Lagos Secretariat for more information on registration and other information about the association:

Email: nasmelagos@gmail.com  Phone: 08098229374

NASME